Exchanges And Returns
Exchanges and returns will be accepted within 15 days of the date of receipt, except custom orders which are a final sale.
For an exchange, we encourage you to contact us at email@example.com to work directly with Lauren Chisholm to find an alternative design that suits your needs. We’ll pay for you to send it back to us and will arrange for your consultation.
For a return, all items must be in their original condition and in their original packaging and box. The purchaser is responsible for the shipping costs of all returned items. LaurenChisholm.com will pay for the return receipt of any item that is to be exchanged for another style or is returned as a result of our error.
- LaurenChisholm.com is not responsible for any items lost or damaged during return shipping, therefore we highly recommend you insure the item being shipped to protect your investment and that you retain the receipt for tracking purposes. Once we receive the item, please allow up to one week for your credit in the full amount of the item to appear. Any original shipping costs incurred in delivering the package to you cannot be refunded.
- To initiate a return, contact us at firstname.lastname@example.org Please provide additional details regarding your reason for requesting a return. We will reply via email within 48 business hours. You will be notified via e-mail once we've received your item and processed your refund.
Returns should be sent to:
25 Old Kings Highway North, Ste. 13 #133,
Darien, CT 06820